Retruns and Exchange Policy

RETURNS POLICY - Defective or Damaged Goods

You should inspect the Goods immediately upon receipt and notify us by email within 48 Hours of delivery if the Goods are damaged and If for any reason you are unhappy with any or all of the goods received, you can return them to Continental Window Fashions UK Ltd for an exchange or refund, providing they are returned within 7 days from the date you received them.

Please contact us for any returns or cancellations in writing (email) within the 7 days quoting your order number. On receipt of your cancellation notice we will contact you by email to confirm the address for items to be returned to and please note it is the Buyer's responsibility to ensure the goods are returned adequately and in the original packaging supplied by us. The cost of return unless the goods arrived damaged is to be paid by the customer. A charge of £8.50 will be deducted from all orders placed to cover this cost unless the customer pays for the return at their cost.

All returned goods should be unopened and undamaged. Where returned Goods are found to be damaged due to the Buyer''s fault the Buyer will be liable for the cost. Unfortunately we cannot accept returns after the products supplied have been fitted or the packaging has been opened and damaged. Any damages must be reported before fitting. Made-to-Measure Goods

As Made to Measure are to customer specification they cannot be returned under normal conditions. Only under Manufactures defect can they be returned. PLEASE ENSURE ALL MEASUREMENTS ARE ACCURATE AND THAT ALL SPECIFICATIONS ARE UNDERSTOOD, WE CANNOT ACCEPT ALTERATIONS, CANCELLATIONS OR LIABILITY FOR INCORRECT INSTRUCTIONS OR MEASUREMENTS. Occasionally some curtain poles that can be re-stocked (not bent curtains poles or poles that are cut to length) we will charge a 20% re-stocking fee plus the cost of any delivery charges. (this fee is from our supplier`s)